I received your correspondence and solicitation. Having been with "former oil company" for a number of years, I thought it deserved a response. The transition from "former oil company" to "newer former oil company" did not seem particularly smooth. The pricing structure and terms presented to us were not in keeping with our historic experience.
We switched our service to the Harrington firm in Holden and could not be happier. They are competitive to the market and offer a level of personalized service we have not experienced in years. Perhaps it is the "old fashioned" family owned approach to business or just their good fortune to have hired amazing people, but they represent a style and reliability that is disappearing elsewhere. Although we appreciate the offer you made, we would never consider switching from them.Â
From a marketing standpoint, you might do well to emulate their approach.
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